Hello and welcome to Noreta Family Medicine!

Your enrollment has been received. We are looking forward to providing you with quality primary care services, easy access to care, transparent pricing, and personalized service. We will be reaching out to schedule your first visit within one business day.

Please take a moment to look at the “Helpful Tips” below. It provides useful information for patients about how Noreta runs and how this practice is different.

Please download for reference to your phone or computer.
In the meantime, if you have any questions, please give the office a call! We look forward to meeting you soon!

Kind regards,
Melissa Boylan, MD, FAAFP

HELPFUL TIPS

Office Hours

Monday-Wednesday: 8-5pm (Lunch: Noon-1:30pm)
Thursday-Friday: 8-noon

Getting in Touch with Noreta/Dr. Boylan

  • Best ways to contact us:
    • Phone: (803) 667-4190
    • Spruce Health App
    • Elation Passport Patient Portal (iOS app available):
    • At your first visit, you’ll receive a text invitation for the Spruce Health App and email invite for the Elation Passport Patient Portal
  • If we don’t answer your call, please leave a message and we will return it promptly.
  • Urgent Concerns (after hours):
    • Contact Dr. Boylan via Spruce Health App or Phone (choose “Urgent message”).
    • Please do not use the Elation Passport portal for urgent issues.
  • Non-urgent issues will be addressed the next business day.

Appointments

  • Schedule by:
  • To check when your next appointment is: Log in to Elation Passport Patient Portal and click on “Clinical Profile”
  • Feel free to reach out if you have medical concerns while travelling

Medication Refills

  • If you pick up your refills at Noreta, please allow 4 days’ notice.
    • More time may be needed if we need to order your medication
  • Please always provide: Medication name, Dose, and Quantity

Test Results

  • You will always be notified of your results, whether normal or abnormal.
    • If you do not hear from us within one week of testing, please call.
  • Dr. Boylan also attaches most results to messages sent to you via the Elation Passport Patient Portal

Billing

  • Membership fees are billed on the 1st of every month.
  • All charges are itemized, and receipts are emailed (if you have opted in).
  • Preferred payment method: Bank draft instead of credit or debit card.
  • You can update your payment method by clicking on the link in your monthly invoice, or by contacting us.
  • There is no term-length contract, but we ask for 30 days’ notice if you decide to leave the practice.
    • Re-enrollment fee: $175 if you wish to rejoin in the future.
  • If you are experiencing financial hardship, please talk to Dr. Boylan so that arrangements can be made for a flexible payment plan.

Staying Current

  • Watch for Noreta’s email newsletter every 2-3 weeks for updates about the practice and the latest health news.
  • Please follow us on social media:

Thank you for joining the Noreta Family!

See Helpful Tips PDF